FAQ

Service charges are included in the price of each ticket.

If your tickets are lost or stolen, simply come to the Box Office prior to the performance with a valid photo ID to have your ticket reprinted.

Unless the production is canceled by the venue, all ticket sales are final. Notices of cancellations due to inclement weather will be posted on our website, and such cancellations will be offered an exchange ticket for a future performance or a refund, less processing fees.

Yes. Everyone, regardless of age, must have a paid ticket, and unfortunately, there are no lap passes. No one under age 4 is permitted to attend any mainstage production unless the production is a Children’s Show.

Professional or neat, casual attire is always encouraged and appropriate.

We offer delicious dinner fare at the Terrace View Restaurant (reservations are required) or lunch at the Village Bistro for matinee prior to each performance. Refreshments and snacks are available for purchase in the Village Bistro.

The Fellowship Cultural Art Center lobby opens one hour prior to the start of the event. Seating is available starting a half-hour prior to the performance. These times may vary based on the needs of a particular show. As a general rule, most shows adhere to this schedule.

To cause the least disruption, patrons who have not entered the theater when the performance begins may be asked to wait in the lobby until an appropriate break in the performance. Latecomers, as well as those who leave the theater anytime during the performance, may be assisted to alternate seats by the house manager at an appropriate interval and may take their assigned seats at intermission.

Pictures, video and any recording are strictly prohibited and are NOT permitted inside the theater.

Yes, we are a smoke-free community. Smoking and the use of tobacco products, including vaping, is not allowed in or around the venue by any guest or team member.

Yes. For tickets purchased through a group order, please call (866) 307-8532.

The theater is not like anywhere else. When the audience laughs at jokes or applauds a great performance, the actors, dancers and singers hear it and know all their hard work was worth it. Unfortunately, the performers also hear other sounds — talking, ringing cell phones, crying children and the crinkling of candy wrappers. Did you know the actors can even see the light from your cell phone when you write a text message? It’s true. All those distractions upset the actors’ performance and also disturb other audience members. That’s why we ask that you please follow a few simple ground rules:

  • Turn off all cell phones and other devices and leave them off throughout the show.
  • Resist the urge to talk — remember, the actors can hear you.
  • If you are with young children who start to grow restless and noisy, take them out to the lobby.
  • If you have cough drops or other items that come in noisy wrappers, please open them before the show begins.
  • And if someone is disturbing your ability to enjoy the show, talk to one of our ushers — they are ready to help.
  • Also, just like movie theaters, we do not allow picture taking or filming during the show and ask that you please keep your feet away from the seat in front of you.

 
So make yourself comfortable, have a great time, and don’t forget to help make magic happen — applaud when you see something you like!